Whilst we are still in a challenging time our priority is to do our best to support our customers in the safest way possible. The links below highlight the latest Government advice and FCA Ireland’s updated measures put in place to reduce the risk to the health and wellbeing of our customers
We wanted to take this opportunity to update you, our valued customer, on our actions during this unique and challenging period. Our number one priority is always the safety and well-being of our customers, employees and dealership staff.
Following the reintroduction of Level 5 restrictions on 31st December and the update on the 6th January our dealerships will be adhering to government guidelines and will be operating as follows;
Service: • Open for regular servicing and maintenance
Please contact your dealer directly (or via the details found on the Dealer Locator ) prior to arrival to secure an appointment so that all safety protocols can be adhered to.
Sales: • For the time being showrooms are closed but most of our dealers are operating in a remote / online capacity and will be responding to phone / video calls and emails.
• Most of our dealers are operating a contactless click and deliver facility Existing orders prior to the 6th January may still possibly be able to be collected. (Please confirm with your dealer directly in relation to this).
Obviously some curtailments to normal service will apply, we ask for your cooperation and patience during this time.
Should you require any further assistance or guidance, our customer care team are available between the hours of 09:00-18:00 Monday to Friday and from 08:00-17:00 on Saturdays on the following number: 1 800 3428 00 or 00800 3428 0000*
All our dealers’ aftersales departments remain open as normal, unfortunately physical showrooms are currently closed during the current restrictions.
Dealer staff are also responding to your queries by answering phone calls and responding to emails and can assist you with all new Fiat Cars and used vehicles enquiries including our current offers visible here.
Most dealers are also offering a “Click and Deliver” service and should be able to organise the delivery of your car to you.
You can also contact us on 1 800 3428 00 or 0080034280000* for any further enquiries
CAN I STILL BOOK A TEST DRIVE FROM HOME?
Social distancing guidelines mean that, for now at least, physical test drives had to be suspended. Our dealers may be able to assist with video calls and virtual tours etc,
CAN I GET MY CAR DELIVERED TO ME?
Possibly. Contact your retailer directly for further details.
SHOULD I EXPECT A DELAY IN GETTING MY CAR?
Possibly, we’re sorry about that, but we’re working hard to keep things as smooth as possible. Please contact your dealer for the latest update
CAN I TAKE MY CAR IN FOR A SERVICE?
Yes - Our dealers are still open for servicing & repairs. We’re currently prioritising key workers and essential vehicles, so please bear this in mind when contacting your local retailer to discuss any work you may need.
WOULD I LOSE MY WARRANTY IF I DON’T SERVICE MY CAR ON TIME?
If you’re worried about invalidating your warranty due to disruption from COVID-19, you can contact our Customer Services team on 1 800 3428 00 or 0080034280000* who will take this into account and provide you with a case number that can be used to ensure your car is serviced as soon as possible once possible. You should ensure that you have your car serviced as soon as it is possible once restrictions have been lifted or as soon as it is safe and appropriate for you to do so.
I HAVE AN ISSUE WITH MY VEHICLE AND MY WARRANTY IS ABOUT TO EXPIRE. WHAT SHOULD I DO?
Your local retailer can help or call Customer Services on 1 800 3428 00 or 0080034280000* and talk to them.
MY CAR IS ON FINANCE, WHAT HAPPENS IF I LOSE MY INCOME?
If COVID-19 has affected your income and you might not be able to make your payments on time, We suggest you contact your dealer or car finance provider directly and they should be able to assist you
FCA Ireland’s Official Finance Partner is First Auto Finance – Please refer to their website https://firstautofinance.ie/ or call 01 647 0240. If your car has been financed with a different provider please contact them directly.
*Remember to check the costs of the call if you call from abroad or from a mobile phone with your network provider.