FIAT PRIVACY STATEMENT

PRIVACY POLICY

Privacy Statement

1.1 PURPOSE

This data privacy statement applies to Gowan Motor Distribution T/A Gowan Auto. 2007 Orchard Avenue, Citywest Business Campus D24RW52. The purpose of this statement is to explain how Gowan Motor Distribution Ltd (hereinafter referred to as “Gowan Auto”, “GMDL”, “FIAT”, “we” or “us”), collect, process, store and keep secure your personal data in connection with our business in accordance with GDPR Regulation (EU) 2016/679 (the “GDPR”).

It is important that you read this data privacy statement together with any other statement or policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data. This data privacy statement supplements the other documents and is not intended to override them.

Gowan Motor Distribution DAC. of 8 Appian Way, Ranelagh, Dublin 6, D06 NV29 is the company responsible for your personal data known as “controller” under data protection law.

1.2 INFORMATION WE COLLECT

1.2.1 Personal Data

Personal data is information that identifies individuals or can be used to identify individuals and may include details such as a name, address, email address, birth date, marital status, occupation and salary range.

We hold basic personal details about our customers and prospective customers. Such details include:

  • Customer contact details
  • Electronic correspondence with customers and suppliers
  • Vehicle ownership data from the Fiat Dealer Network in Ireland
  • Technical and usage data via cookies (see our Cookies Policy)

1.3 HOW WE COLLECT YOUR PERSONAL DATA

We collect data directly from you or third parties (dealer network, finance providers, etc.) via our website, post, phone, fax, email, and customer surveys.

We may collect technical data (IP address, browser details, etc.) and CCTV footage for safety purposes.

1.4 THE PURPOSE AND LEGAL BASIS FOR PROCESSING YOUR INFORMATION

We rely on the following legal bases:

  • Contract: to fulfil services you request (e.g., vehicle service, warranty)
  • Legal obligation: to meet statutory requirements
  • Legitimate interest: to manage our business and improve services
  • Consent: for marketing and surveys (can be withdrawn at any time)
  • Vital interests: for recalls or safety issues

Examples of processing and legal basis:

Purpose of Processing Lawful Basis for Processing
Order fulfilment, vehicle delivery, parts/service enquiry Performance of a contract
Test drive bookings, brochure requests Legitimate interest
Customer requests and queries Legitimate interest
Customer identification Legitimate interest
Recalls and campaigns Legal obligation
Website user experience Legitimate interest
Admin, reporting, audits Legitimate interest
Customer satisfaction & market research Consent
Marketing and events Consent
Legal compliance Legal obligation
Business sale or transfer Legitimate interest
Data analysis for improvement Consent

1.5 HOW WE PROTECT YOUR PERSONAL DATA

1.5.1 Data storage:

Data is stored securely electronically or in hard copy. We apply both technical and organisational safeguards.

1.5.2 Retention Period:

  • Data retained for the minimum period necessary
  • In line with legal and policy-based requirements
  • Secure deletion or anonymisation when no longer needed

1.6 SHARING YOUR INFORMATION

  • Third parties: Accountants, IT providers, marketers, legal advisors
  • Dealers: For service, warranty, and test drives
  • Authorities: Law enforcement or government bodies as legally required
  • Gowan Group: For analytics and statistics (anonymized)
  • Fiat & auditors: To fulfil transactions and services
  • Finance providers: For end-of-contract vehicle arrangements
  • Business transfers: In case of sale or merger

1.7 MARKETING

If you’ve consented, we may contact you via email. You can opt out any time via our communications or by contacting us.

1.8 INTERNATIONAL TRANSFERS

We may transfer data outside the EEA with adequate safeguards such as:

  • Countries with appropriate protections
  • Standard contractual clauses
  • Privacy Shield framework (if applicable)

1.9 YOUR RIGHTS AS A DATA SUBJECT

You have rights under data protection law, including:

  • Access and receive a copy of your data
  • Correct or complete inaccurate/incomplete data
  • Request deletion or restriction
  • Data portability
  • Object to processing or direct marketing
  • Withdraw consent
  • Lodge a complaint with Data Protection Commission

Contact us via the details below to exercise your rights. We aim to respond within one month.

1.10 CONTACT INFORMATION

If you have any questions, please email us at: customercare@fcah.ie

1.11 CHANGES TO THIS PRIVACY STATEMENT

We may update this privacy statement. Significant changes will be communicated, and updates will be published on our website. Check regularly to stay informed.