Fiat Professional Privacy Statement

1.1 Purpose

This Privacy Statement applies to Gowan Motor Distribution DAC, 8 Appian Way, Ranelagh, Dublin 6, D06 NV29. The purpose of this statement is to explain how Gowan Motor Distribution DAC (“Gowan Motor Distribution DAC”, “Fiat Professional”, “we”, “us”) collects, processes, stores, and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (the “GDPR”).

Please read this statement alongside any other policy or notice we may provide on specific occasions so that you are fully informed of how and why we are using your data. This statement complements, but does not override, other such notices.

Gowan Motor Distribution DAC is the “data controller” responsible for your personal data under applicable law.

1.2 Information We Collect

1.2.1 Personal Data

We may collect data that identifies or can be used to identify individuals, including:

  • Name, address, email address, birth date, marital status, occupation, and salary range
  • Customer contact details
  • Copies of correspondence with customers or suppliers
  • Vehicle ownership and service details
  • Website usage data (e.g. browser, OS, IP address, visited pages, referral sources)

Note: For more on cookies, see our Cookies Policy.

1.3 How We Collect Your Personal Data

Personal data may be collected:

  • Directly from you (e.g., website, email, phone, post, or in-person)
  • From our Dealer Network or third-party providers (e.g., warranty or breakdown services)
  • Through customer satisfaction surveys or finance providers
  • Via CCTV at our premises (for safety and security)
  • Automatically through our website (IP address, device, browser details, etc.)

1.4 Purpose and Legal Basis for Processing

We process your personal data based on one or more of the following legal bases:

  • (a) Contractual Necessity: To perform or take steps prior to entering a contract (e.g., vehicle delivery, warranty management, service bookings).
  • (b) Legal Obligation: To comply with legal or regulatory requirements (e.g., revenue reporting, recalls).
  • (c) Legitimate Interests: To pursue our legitimate business interests, balanced against your data protection rights (e.g., administration, analytics, website functionality).
  • (d) Consent: With your explicit consent for marketing communications or surveys. You can withdraw this consent at any time via email or postal contact (see Section 1.10).
  • (e) Vital Interests: To protect your vital interests (e.g., vehicle safety recalls).
Purpose of Processing Legal Basis
Order fulfilment, vehicle delivery, parts enquiries Contract
Test drive bookings, brochure requests, follow-up Legitimate Interests
Responding to enquiries Legitimate Interests
Identity verification Legitimate Interests
Safety recalls Legal Obligation
Website experience optimization Legitimate Interests
Administration and customer relationship management Legitimate Interests
Market research and customer surveys Consent
Marketing and event invitations Consent
Legal compliance Legal Obligation
Business sale or restructuring Legitimate Interests
Data analysis and service improvement Consent

1.5 How We Protect Your Personal Data

1.5.1 Data Storage

Your personal data is securely stored in both electronic and paper formats. We have implemented technical and organisational security measures, including staff training.

1.5.2 Retention

We retain data only as long as necessary for the purposes collected or as required by law. When no longer required, data will be securely deleted or anonymized.

1.6 Sharing Your Information

We may share your information with:

  • Third-Party Service Providers – e.g., IT, marketing, legal, audit, security
  • Fiat Professional Dealer Network – for test drives, servicing, or warranty purposes
  • Government Bodies & Law Enforcement – where legally required
  • Gowan Group Entities – for aggregate data analysis only
  • Fiat Manufacturer & Auditors – to support orders and transactions
  • Finance Providers – for vehicle repurchase coordination
  • Mergers or Business Transfers – data may be transferred in the event of a business sale

1.7 Marketing

If you consent to receive marketing from us, we may contact you via email, phone, or text. You can opt out at any time by contacting us or using the unsubscribe link in our emails.

1.8 International Transfers

Your data may be transferred outside the European Economic Area (EEA). In such cases, we ensure adequate protection through:

  • Transfer to countries with EU-equivalent protections
  • Standard contractual clauses approved by the EU
  • Transfers to Privacy Shield-certified US organisations (where applicable)

1.9 Your Rights

You have the right to:

  • Access and obtain a copy of your personal data
  • Correct or update incomplete or inaccurate data
  • Request deletion or restriction of your data
  • Object to processing, including direct marketing
  • Data portability (where technically feasible)
  • Withdraw consent at any time
  • Lodge a complaint with the Data Protection Commission at www.dataprotection.ie

Note: We aim to respond within one month, or inform you if we need more time. We may charge a fee if the request is unfounded or excessive.

1.10 Contact Information

For any privacy-related enquiries, please contact:

Email: dpc@fcah.ie
Address: Gowan Auto, 2007 Orchard Avenue, Citywest Business Campus D24RW52

1.11 Changes to This Statement

We may update this Privacy Statement periodically. Any changes will be posted on our website and, where appropriate, communicated directly.